frequently asked questions
getting started
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Ghost Social is a platform built to help people make meaningful IRL connections. Instead of browsing or swiping through profiles, you talk with Ghost, an AI companion that learns about you, and get curated introductions to people who are truly compatible.
We strive to be:
Intentional: Every question we ask and every match we create has a purpose.
Authentic: Voice captures emotion, nuance, and intent in a way text and photos can’t, revealing personality in its most genuine form.
Private: Your trust and privacy are our priority. We optimize for consent and transparency in every experience we build.
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Ghost is designed for real human connection, not performance or endless browsing. It enables community creation and high-quality matches within trusted spaces.
You do not create a public profile or swipe through people. You talk to Ghost about who you are and what kind of connections you want, whether that is friendship, dating, and/or professional. Ghost builds a private, holistic profile of you, and you get matches only when there is strong compatibility.
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Ghost is an artificial intelligence agent that asks you questions about who you are and who you’d like to meet in order for us to curate thoughtful introductions. You can speak to Ghost verbally or via messaging.
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In order to create an account you’ll need two things: an email address and a social profile (LinkedIn, Instagram, and/or X).
To get started:
Enter your email address.
Check your email for a secure sign in link.
Tap the link to return to the app and create your account.
You do not need a password. Each sign in link is secure and time limited.
Once your account is set up, you’ll be asked to provide the name you go by, the city where you live, and at least one existing social media profile.
Finally, you’ll be asked to enter a community invite link in order to get full access to the platform. At this time, you’ll only be able to fully use the Ghost app if you’ve been invited through a community on the platform and have an invite link to join that community. If you do not have that, you’ll be placed on our waitlist and we will notify you as soon as this restriction is lifted.
account
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To log in:
Enter your email address.
Check your email for a secure sign in link.
Tap the link to return to the app.
You do not need a password. Each sign in link is secure and time limited.
If you no longer have access to your email and are unable to log in, please contact us at help@ghostsocial.ai
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To log out:
Go to your profile by tapping on the icon in the top right corner.
Click on the settings icon in the bottom left corner of your profile page.
Tap on the log out button.
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To update the email associated with your account, please contact us at help@ghostsocial.ai for our team to assist you.
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Currently, the only way to update your name is to reach out directly to our team at help@ghostsocial.ai to request the change.
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Linking your social media profiles (whether LinkedIn, Instagram, and/or X) provides your matches with more information about you and a way to better validate your identity. Additionally, we use the public information on your profiles to fill out parts of your Ghost Social profile so you don’t have to repeat information.
To update your linked social profiles:
Go to your profile by tapping on the icon in the top right corner.
Click on the settings icon in the bottom left corner of your profile page.
Tap on Account.
Tap on Social Profiles and enter the new URL or username.
Click on the Update button to complete.
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Your location is the city where you live (i.e. spend most of your time). It helps Ghost find relevant IRL matches near you.
To update your location:
Go to your profile by tapping on the icon in the top right corner.
Click on the settings icon in the bottom left corner of your profile page.
Tap on Account.
Tap on Location and search for your new city.
Click on the Update button to complete.
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You can enable or disable the app’s push notifications in your device settings. We recommend keeping them on so you do not miss new matches, messages, or community invites.
You may also unsubscribe from email notifications directly in the emails you receive.
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To request the deletion of your account within the app:
Go to your profile by tapping on the icon in the top right corner.
Click on the settings icon in the bottom left corner of your profile page.
Tap on Account.
Tap on “Request account deletion.”
Once confirmed, our team will received the request and follow-up directly with you via email to proceed.
You may also request the deletion of your account by reaching out directly to our team at privacy@ghostsocial.ai.
It’s important to note that once your account is deleted, your data and matches will be permanently removed and cannot be restored. You cannot deactivate your account without deleting it permanently.
profile
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You create your profile by having conversations with Ghost and linking your social media profiles.
When talking or messaging with Ghost, the AI will gather your answers to the questions it poses in order to capture a nuanced understanding of who you are and who you’d like to meet.
You can view your profile by clicking on the profile icon in the top right corner of the app. You won’t be able to make edits yourself: just let Ghost know what you want to change or add, and it will be updated for you.
Remember that your profile remains private, meaning that no one besides you will see it. The more you share, the better your matches will be.
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There are two ways to communicate with Ghost: by talking or typing.
To talk with Ghost:
Go to the home screen of the app.
Tap the “talk” button to start the conversation.
Make sure you’ve enable microphone permissions on your device. You can change this anytime in your device settings.
Ghost will ask you questions to understand who you are and what type of connections you are looking for to create your profile.
You can skip any questions. No one will hear your conversations.
To end the conversation, simply tap the “talk” button again or switch tabs.
You can message with Ghost by tapping the “type” icon.
We recommend using voice for longer conversations to build your profile and messaging for quicker exchanges.
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Your profile stays up to date by communicating with Ghost. As you answer more questions and share changes about your life, Ghost adjusts your profile automatically.
For quick edits, using type mode might be faster, but to add nuance and context, voice is best.
Not that it may take a few minutes for your profile to be updated as we process any new information.
To update your name, you’ll need to contact our team at support@ghostsocial.ai
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To update your profile picture:
Go to your profile by tapping on the icon in the top right corner.
Tap on the camera icon under your profile picture.
Upload the picture you’d like to use.
This photo will be visible to your matches.
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The people you’ve matched with can only see:
Your first name
Your profile photo
Your city
Your social profile link(s)
Communities you share
Why you were matched
The host of the communities you’re a part of can only see:
The email associated with your account
Your first name
Your profile photo
Your city
Your social profile link(s)
Your total number of matches
The date you joined the community
The last date you were active on the app
No one else can view your profile. Other members cannot browse or search for you.
matches
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After Ghost gets to know you via short conversations:
Your profile is added to our graph neural network.
Strong compatibility potential within your communities is identified.
When compatibility is strong enough, Ghost will create a match and explain why you were matched. At this point, you’ll be able to see your match’s profile picture, location, social links, and the communities you share.
A group chat will be created and Ghost will prompt you with a personalized icebreaker to get the conversation started.
You can choose to unmatch at any point.
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Many factors impact how matches are created, including but not limited to:
Mutual compatibility: our matching engine has reasons to believe that all parties involved will benefit from the match.
Matching pace: we prioritize quality over quantity, which means we don’t want to overwhelm anyone with too many matches. Therefore, the number of recent matches you’ve gotten is taken into account before giving you new ones.
Engagement level: the more you’re active on the platform and responsive to previous matches, the more likely you are to get a match.
Previous feedback: after every match, you’ll be asked to provide feedback about it, which is then used to inform future matches. Over time, your matches will get better.
The reasons you were matched will be visible to both you and your matches.
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Your matches can see:
Your name
Your profile picture
Your city
Your social profiles
The communities you share
The reason you were matched
Your full profile (i.e. anything in the “Your private profile” section) and your conversations with Ghost remain will always private.
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We always prioritize quality over quantity, so we cannot guarantee if and when a match will be made. It is dependent on the information you provide, your recent matches, your engagement level, how many communities you belong to and how large they are, among other factors.
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Many factors impact how many matches you will get, including but not limited to your:
Recent matches: we prioritize quality over quantity, which means we don’t want to overwhelm anyone with too many matches. Therefore, the number of recent matches you’ve gotten is taken into account before giving you new ones.
Engagement level: the more you’re active on the platform and responsive to previous matches, the more likely you are to get matches.
Communities: the more communities you belong to and the larger they are, the more higher the likelihood you’ll be matched.
You can always choose to paused matches within a specific community.
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No. You will only be matched with people who are also part of at least one of your communities. This increases the safety and quality of the matches.
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The short answer is that you could get both. The long answer: when a community host creates a community, they choose the size range of the matches that will be created. Matches can have a minimum of 2 people and a maximum of 8.
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Yes. To pause getting matches within a community:
Go to the Communities tab
Tap on the community you’d like to paused matches for.
Click on the three dot menu in the top right corner of the community.
Tap on “Pause matches”
Once you’ve confirmed, you will not receive any additional matches from that community. You’ll be able to resume matching at any time.
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To remove yourself from a match:
Go to the Matches tab.
Select the match’s conversation.
Click on the three dot menu in the top right corner of the chat.
Tap on “Unmatch.”
Once you’ve confirmed, the conversation with the match will be deleted from your inbox and you will never get this match again. The other members of the match will not be notified. If it is a 1:1 match, the conversation will be deleted for the other person as well. If it is a group match, you will be removed from the conversation and other members will remain a part of it.
This action cannot be undone.
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In the event of harmful behavior within a match, we encourage you to report the match to our team so we can take action and keep our platform safe for everyone. To report a match, you have to:
Go to the Matches tab.
Select the match’s conversation.
Click on the three dot menu in the top right corner of the chat.
Tap on “Report.”
Once you’ve confirmed, our team will get notified of the report and take appropriate action. This will also result in an unmatch action. The other members of the match will not be notified of your report. If it is a 1:1 match, the conversation will be deleted for the other person as well. If it is a group match, you will be removed from the conversation and other members will remain a part of it.
This action cannot be undone.
communities
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To join a community, you’ll need an invite link to that community.
If you’ve already created an account, you can click on an invite link on your mobile device to join it. Alternatively, you can copy the link, go to the Communities tab in the app, click on the “+” icon, and paste the link to join it.
If you do not have an account, you’ll first need to create one. Once your account has been created, you’ll be prompted to copy and paste the invite link to fully access the app.
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You cannot see the members of a community, unless you are matched with them or are the community’s host.
As a you’ll be able to see your community member’s:
Name
Email
City
Social profiles
Total number of matches
Join date
Last active date
This visibility is limited to hosts for community management and safety purposes.
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Currently, you will not be able to search through the communities that are on the Ghost Social platform. You will only be able to see the communities you have already joined.
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Yes, unless that community has been restricted to only certain emails or email domains by the community’s host. For example, university-based community may only be accessible if you have access to the corresponding .edu email.
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To invite new members to a community you’ve joined:
Go to the Communities tab.
Tap on the community you’d like to share.
Copy and paste the invite link and share it directly with who you’d like to invite.
Note that your invite link is unique to your account, so our team will be able to track who has joined using your link.
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To leave a community:
Go to the Communities tab.
Tap on the community you’d like to leave.
Click on “Leave community.”
Once confirmed, you will be removed from the community and it will no longer appear in your list of communities. Your matches within the community prior to you leaving it will remain. Note that you will only be able to rejoin the community if you get a new invite link to it.
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If a community is responsible for harmful behavior, you should report it. To report a community:
Go to the Communities tab.
Tap on the community you’d like to leave.
Click on “Report community.”
Once you’ve confirmed, our team will get notified of the report and take appropriate action. This will also remove you from the community. The community’s host and other members will not be notified of your report. Your matches within the community created prior to you reporting it will remain.
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Community creation is currently only available to our partners. You can apply on our website to become a community partner: www.ghostsocial.ai/apply
If selected, you will be given access to the host portal, where you will be able to create a community, invite members, and view analytics, among other actions.